"Standing Guard for Your Water"

Terms and Conditions of Sale

Orders may be sent electronically through our shopping cart, emailed, faxed or phoned to Aquifer Water Guard. Authorized purchase orders will be confirmed by either email, fax or phone call. Purchase orders will include Aquifer Water Guard's part number and description. If you do not see a particular product on our site but we carry other products of a desired brand name we may be able to acquire said item through special order in that brand name.
Order Confirmations:
All purchase orders will be confirmed as indicated above. Any discrepancies in pricing, part number, descriptions, or case quantities will be listed in the order confirmation. It is the customer's responsibility to review the order confirmations and advise if any changes need to be made. If we do not hear from the customer regarding the confirmation, we will assume everything is correct and ship, charge and invoice accordingly.
Minimum Orders:
Minimum order accepted is $50.00 net, exclusive of freight.
All payments are made with credit card or check. If paying by check, no item will be shipped until check has cleared banking institution.
All shipments are invoiced the day of order. Customers are required to pay all invoices in full within Terms. All questions regarding invoices and payments must be addressed with our accounts receivable department before invoices become due.
Applicable taxes are applied in the cost of billing for those in Canada GST and Ontario PST. Purchaser shall be responsible for payment of all other applicable Provinces/States or local sales, use and/or gross receipts taxes resulting from transaction with Aquifer Water Guard, regardless of placement of liability for the tax by law.
All shipping is included in the price of the sales item except for orders less then $100.00. All orders less then $100.00 will include added shipping price.
All shipping will be determined at the discretion of the wholesaler warehouse. Shipping can take anywhere from 1 to 7 days on an average. This time frame will increase for special orders or for unforeseen back orders.
Prices include packaging that is satisfactory for truck, air, or containerized shipment at no additional charge.
Freight Claims:
Shipments are the purchaser's responsibility. Freight claims must be made immediately, and directly to the freight carrier. Aquifer Water Guard will help as much as possible in settling claims. However, Aquifer Water Guard will not be held responsible for breakage or shortage after products are accepted by common carrier. All shipments must be inspected for damages and counted for shortages at the time of delivery. Any damage or discrepancy must be noted immediately.
Order Changes:
Additions to an order may be made at no charge prior to the processing of an order. Processing of an order typically begins within one hour of receipt of purchase order and is typically accomplished within one working day. Deletion and/or changes to an order after it has been process are subject to a $30.00 minimum handling fee. Changes may cause additional charges and may increase the time required to ship an order.
A Returns Goods Authorization (RGA) number must be obtained from Aquifer Water Guard before any returns can be shipped. All returns for warranty consideration must be shipped prepaid. Freight collect return will not be accepted. Returns determined to be in warranty will be replaced or repaired, and will be returned to the purchaser prepaid by surface freight.
Minimum restocking charge is 20% or $50.00, whichever is higher. Orders shipped incorrectly are not subject to restock charge and correct items will be shipped prepaid by surface freight. All other returns are subject to the restock charge. Goods must be in original container and in saleable condition to be considered for restocking.
Cancelled Orders:
Orders placed but canceled after the order has been processed and sent to shipping or engineering, will be subject to a minimum 10% cancellation fee ($50.00 minimum), assuming manufacturing has not commenced, and no detailed engineering or special parts have been ordered. Additional fees may be charged depending upon the level of completion or detailed engineering and/or if any special parts have been ordered.
NSF Checks:
There is $35.00 charge for all non-sufficient fund checks.


For the Safety of Your Clientele and Families

Ontario logo

Ontario Ministry of Environment

Compliance with MOE Regulation 170/03

Scott M. Gillespie
44 Ellenson Drive
Brantford, Ontario
N3R 3E5
Phone: 519-802-5561
Fax: 519-754-4052

Member of the Canadian Water Quality Association